Senior Retention Manager- Remote Inactive job Remote job - Anywhere 100% remote
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United States
San Diego
5 years of experience
Bachelor education
40 hours per week
Health, Wellness and Fitness
51-200 employees
10 holidays
Dental Insurance
Medical Insurance
Employee Discount
Vision Insurance
Pension Plan
Free lunch
Google Analytics
Google Sheets
MS Excel
MS Office

Organifi's Purpose: To Unite the world through health and happiness.

Organifi is a fun, fast paced environment of like minded professionals looking to make a difference in the world. We collaborate. We laugh. We’re obsessed with superfoods and we are aligned to make BIG positive impact in the world. We are an industry leader in high quality nutrition products and superfoods is looking for an immediate hire to join our powerhouse team.

The Senior Retention Manager is responsible for the development of a comprehensive Retention, Subscription and Loyalty strategy that influences customer behavior and increases customer lifetime value.

Roles and Responsibilities

  • Lead retention strategy and execution through all marketing touch points 
  • Map a seamless journey that maximizes LTV, including website, email, customer service, direct mail, SMS and physical box
  • Develop a deep understanding of clients and their lifecycle journey through both quantitative and qualitative analysis
  • Lead with data, influence with data, and draw clear narratives 
  • Manage Email Marketing Manager to execute the email strategy (workflows, segmentation, testing, deploying campaigns) 
  • Measure and reportall subscriber KPIs and develop programs to increase subscriber LTV
  • Manage loyalty program enhancements and innovations
  • Influence the organization to deliver on a best-in-class customer experience, providing strong leadership and guidance and driving cross functional alignment
  • Define personalized Omni-channel customer journeys across a customer lifecycle, purchase cycle and life stage, with the goal of driving better understanding, stronger customer engagement and increased sales
  • Bring the external world in: Cultivate network of membership, loyalty, and subscription owners from like-businesses for best practices, new ideas, and what works/doesn't work
  • Lead a personalization strategy and personalized content opportunities for loyalty members and execute segmented campaigns that continually deliver incremental sales
  • A self-starter and proactive, positive thinker


 Position Requirements

  • 5+ years in data-driven lifecycle or subscription marketing for elevated consumer brands, with a track record of excellence
  • Strong quantitative skills, with a proven track record of analyzing and influencing customer lifecycle behaviors
  • Expertise in churn management techniques and best practices
  • Superior communication skills demonstrated at the executive level and cross functionally
  • Well organized, meticulous about the details, and able to juggle multiple priorities
  • A self-starter and proactive, positive thinker

The Organifi Commitment

As your employer, it is in our best interest to ensure the best possible environment for you to give your all to your role. As such we commit the following:

  • A purpose-driven company mission
  • A pathway for you to achieve personal growth and achievement
  • Access to the world’s best wellness products 
  • A leadership team that is enthusiastically supportive and mindful of your passions and goals.

7535 Metropolitan Dr
CA 92108
San Diego
United States