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Senior CRM Executive Inactive job
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United Kingdom
3 years of experience
Bachelor education
40 hours per week
Financial Services
1001-5000 employees
25 holidays
Pension Plan
Paid maternity/paternity leave
Development budget
Paid sick leave
Employee Discount
Medical Insurance
MS Office

We’re global, we’re growing and we’re going to need talent to keep up the pace. We’re making payments simpler for over 4m customers worldwide, in over 90 currencies. We’ve been around for 10 years, disrupting the market with a digital payment platform that aims to make sending money abroad as easy as sending a text message. 

There’s almost 1,200 of us already hard at work and we love welcoming new people. We’ve got offices across the world, from London to Sydney and 15 locations in between - they’re open for business but right now lots of us are working from home. Want to be part of our global growth story - read on…

About the role

We are seeking a key member of the central CRM team to work as part of our growing CRM Regional Engagement function.

The Senior CRM executive will own the delivery of World Remits CRM strategy across all available CRM channels, including email, push-message and in-app messaging, responsible for planning, execution & analysis of all activity. You’ll report to the Senior CRM Manager for Regional Engagement, supporting the purpose of the role of regional engagement communications within our consumer CRM mix, through implementing a framework in which we can test, learn, optimise and scale across multiple regions.

Reporting to the Senior CRM Manager, you will:

  • Own the CRM calendar for a specific region (APAC, EMEA or AMERICAS tbc)
  • Oversee the full planning, execution & analysis World remits CRM strategy to deliver CRM communications to meet & exceed business targets
  • Work with internal stakeholders (e.g., regional directors, operations, product) to define and manage regional and ad-hoc CRM communications, in particular in the email & push/IAM channels
  • Act as a ‘customer advocate’ and ensuring the quality, relevancy, consistency, and accuracy of our CRM
  • Increase reach, frequency, and effectiveness of communications by utilizing all channels of communication
  • Defining and segmenting audiences appropriate for each message
  • Monthly reporting on campaign performance to stakeholders

What we’re looking for from you...

  • Several years of CRM expertise
  • Knowledge working on CRM campaign planning, development, and end-to-end execution
  • Solid experience with Braze is preferred
  • Competency in coding HTML, CSS, and Liquid highly beneficial
  • Able to manage contending priorities and to effectively prioritise
  • Able to develop and build complex segments within Braze 
  • Effectively leverage the features within Braze to drive customer engagement
  • Strong commercial acumen and results-orientated
  • Ability to work in fast-paced, high-growth environment
  • Knowledge of FS / money transfer business highly desirable
  • Experience of working in a multinational / multi-market organisation highly desirable

What you’ll get from us

  • Life assurance of 3 times your salary, should the worst happen.
  • Pension scheme offering 8% matched contributions.
  • Private medical and dental care plans.
  • 25 days of holiday plus bank holidays, rising to 28 after 3 years.
  • Cycle to work scheme
  • Various dining and shopping offers

*Please note, due to remote working at present, some of our benefits may be temporarily suspended. For more information please get in touch.

62 Buckingham Gate
United Kingdom