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Marketing Automation Manager Inactive job Remote job - Canada
Shopify
This job has been closed. You cannot apply anymore.
Canada
Ottawa
5 years of experience
Bachelor education
40 hours per week
Internet
5001-10,000 employees
Manager
39 holidays
PTO
Dental Insurance
Medical Insurance
Employee Discount
Vision Insurance
Pension Plan
Paid maternity/paternity leave
Salesforce Marketing Cloud
MS Excel
AMPscript
CSS
HTML
Java
Javascript
SQL

Company Description

Shopify’s mission is to make commerce better for everyone. From building a new product feature for our commerce platform, to helping a merchant troubleshoot an issue over the phone, we want to empower our ecosystem through our work.


Having a unified vision, a north star, is vitally important to ensure that we are all headed in the same direction. No matter the size or experience, we want to power every merchant’s experience. This is why we’re all here.


Shopify is now permanently remote, and we’re working towards a future that is digital by design. That location you see above? Consider it merely an example of hundreds of potential locations across the Americas where Shopify is hiring. Learn more here: https://www.shopify.com/careers/work-anywhere


Job Description

The Merchant Services Marketing Automation team at Shopify makes sure our prospective and current customers are receiving the right email-marketing communications at the right time, to help them be more successful in their entrepreneurial journey. The product portfolio that our team supports includes Money, Marketplaces, Shipping, Transactions and Retail among others. From writing queries to segment our audiences, coding responsive and dynamic email templates, setting up and automating sophisticated marketing journeys to nurture a customer through their lifecycle, or running rapid-fire email experiments to validate ideas, marketing automation is a diverse, technical marketing role that wears many hats and has a profound impact to how we communicate and market to our audiences.


We are looking for a Marketing Automation Manager/Specialist to join the Merchant Services team to help us build and grow a world-class email marketing and marketing automation program that empowers the most entrepreneurs to succeed.


The ideal candidate has a track record of building and managing high volume, data-driven email marketing, and automation programs and processes that drive acquisition, activation, and retention across the customer lifecycle.


Responsibilities:

  • This is a technical role, you will be spending a significant portion of your time developing email templates, marketing landing pages, data workflows and email automations using HTML, CSS, Javascript, template scripting, SQL and other languages/platforms for tasks associated with automated marketing campaigns
  • Plan, build, and execute industry leading email marketing, marketing automation campaigns to Shopify owned audiences using our marketing technology tools
  • Monitor and maintain a high standard of deliverability and sender reputation across our email platforms and properties
  • Interpret customer data to identify triggers and behaviours that indicate potential lifecycle changes
  • Write queries to create segments that support marketing initiatives to drive our lifecycle marketing initiatives
  • Work closely with the Marketing Automation lead to build scalable marketing automation infrastructure, codebase, and processes across our email templates, data flows, automation and reporting
  • Work closely with our lifecycle, product marketing, brand and other teams to strategize, validate, and build one-off and complex automated email and cross-channel campaigns
  • Collaborate with data science and product teams to determine technical requirements to implement marketing automation functionality into our owned properties
  • Analyze and report on past campaign performance, and identify areas for testing and improvement
  • Be a center of excellence and subject matter expert on email design, build, compliance and strategic best practices and tactics


Qualifications

  • A passion for great email marketing and willingness to get hands on coding emails, building automations and customer journeys, setting up tests, and segmenting data
  • A strong understanding of list hygiene as well as email frequency and engagement optimization tactics
  • Experience building and managing email and automation processes and workflows that scale
  • In-depth experience with Salesforce Marketing Cloud
  • Strong foundations in coding responsive emails and simple web pages from scratch using HTML, CSS and templating languages like AMPScript, Jinja, Handlebars, etc.
  • Understanding of relational databases and comfortable with writing queries in SQL to segment and analyze data to be used for campaigns and automations
  • Understanding and experience implementing ESP level APIs to trigger and automate emails
  • Knowledge of email strategies and tactics as it relates to each stage of the customer lifecycle and able to effectively identify actionable messaging opportunities
  • Strong understanding of email list management and message types, especially in relation to CASL, GDPR and other compliance requirements
  • The ability to thrive in chaos, resolve ambiguity and think on your feet. You can drive good decisions collaboratively and quickly


Additional Information

The posting will expire on the 9th of February.


Shopify is now permanently remote, and working towards a future that is digital by default. Learn more about what this can mean for you.


Our belief is that a strong commitment to diversity & inclusion enables us to truly make commerce better for everyone. We encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities. Please take a look at our Sustainability Reports to learn more about Shopify’s commitments to our communities, and our planet.


At Shopify, we understand that experience comes in many forms. We’re dedicated to adding new perspectives to the team - so if your experience is this close to what we’re looking for, please consider applying.


Shopify is now permanently remote, and we’re working towards a future that is digital by design. That location you see above? Consider it merely an example of hundreds of potential locations Shopify is hiring. Learn more here: https://www.shopify.com/careers/work-anywhere

Our belief is that a strong commitment to diversity & inclusion enables us to truly make commerce better for everyone. We encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities. Please take a look at our Sustainability Reports to learn more about Shopify’s commitments to our communities, and our planet.

At Shopify, we understand that experience comes in many forms. We’re dedicated to adding new perspectives to the team - so if your experience is this close to what we’re looking for, please consider applying.

Shopify
151 O'Connor St
ON K2P 2L8
Ottawa
Canada