We have an exciting opportunity to join our Group Customer & Marketing Team as an Email Marketing Executive. This is a hands-on CRM role where you’ll deliver day-to-day email campaigns while supporting wider strategic initiatives that enhance customer journeys and drive performance. You’ll work closely with teams across the business, bringing confidence, curiosity, and attention to detail to every campaign.This is a hybrid position, giving you the flexibility to work three days from home and two days in our Bristol office.

What You’ll Do

• Deliver email campaigns in a fast-paced, agile environment with accuracy and attention to detail.
• Manage daily email activations in Adobe Campaign, with future involvement in Bloomreach migration and adoption.
• Work collaboratively with internal teams and stakeholders, communicating confidently and clearly.
• Apply HTML and other coding languages (JavaScript, Jinja) to troubleshoot and personalise emails.
• Analyse campaign performance, identify trends, and recommend optimisations and best practices.
• Ensure robust QA processes and accurate tracking parameters across all campaigns.
• Provide real-time reporting and insights to stakeholders, including senior leaders.
• Partner with Creative Studio to shape briefs using data-led recommendations and email best practice.
• Contribute ideas and input to strategic initiatives, with opportunities to lead smaller projects.
• Prioritise effectively and manage stakeholder communication proactively, not just via email, but through calls and face-to-face conversations.
• Stay up to date with email marketing trends and share knowledge across teams.

What You’ll Need

• Marketing experience with a strong foundation in email campaign delivery.
• Confidence engaging with stakeholders and working cross-functionally.
• Awareness of email marketing best practices and CRM principles.
• Experience with Bloomreach or similar ESP/CDP platforms is highly desirable.
• Strong analytical skills with the ability to interpret data and optimise performance.
• HTML/JavaScript knowledge required; Jinja desirable.
• Excellent written communication skills.
• High attention to detail, strong organisation, and the ability to manage multiple priorities.
• Proactive communicator who builds relationships beyond email, through calls and in-person conversations.
• Degree in marketing/business or equivalent experience.

As an Email Marketing Executive at RAC, you’ll get benefits that go the extra mile

Earnings That Motivate - enjoy a competitive salary plus automatic enrolment in our ‘Owning It Together’ Colleague Share Scheme - a unique opportunity to share in RAC’s future success and be rewarded for the exceptional work you deliver.

Tools to Drive Your Future - get started with free RAC Breakdown Service from day one, plus access to a car salary sacrifice scheme (including electric vehicle options) after 12 months, delivering serious tax savings.

Time Off That Matters - enjoy 25 days annual leave, plus bank holidays. We also support work-life balance with paid family leave, flexible schedules, and practical resources to help navigate personal commitments.

Financial Security & Perks - pension scheme with up to 6.5% matched contributions alongside life assurance cover up to 4x salary (10x optional with flex benefits), designed to support you long-term.

Wellbeing That Works for You - our 24/7 confidential support service is available to you and household members aged 16+, offering reassurance whenever you need it.

Extras That Make a Difference - access Orange Savings, our exclusive discount portal with deals across top retailers, holidays, tools, tech and more. After passing probation, you’ll automatically join our Colleague Share Scheme, giving you a stake in our collective success.

We’re Orange Heroes

At the RAC, we never stand still. With a legacy of over 125 years, it’s this restless drive for better that’s earned the trust of over 15 million members and it’s why we’re on a mission to be the UK’s number one motoring services provider.

That commitment to excellence isn’t just felt by our members, it’s echoed by our people too. With a 4.5-star rating on Glassdoor, our colleagues recognise the RAC as a place where ambition, support and authenticity come together.

We’re all about progress powered by people. As an equal opportunities employer, we welcome every background, champion every voice and back your growth every step of the way. At the RAC, individuality fuels innovation and you’re invited to bring your full self to it.