Job Title: Email Deployment Specialist

Reports To: Senior Global Automation Platform Manager

Who is: Ben Carlisle

Location: Indianapolis, IN (or remote if needed)

Do you like working in a large team, with many fellow marketers to grow with? Do you enjoy quality assurance and the technical side of marketing? Do you like learning new processes and systems in a developing SaaS environment? If so, then this role may be for you!

What this role is: Our team builds the foundations of HTML email templates, Eloqua send automations, and Salesforce CRM integrations. Our email process supports 100+ global marketers and their campaigns for nurture automation, digital and physical events.

This person will help build audience segments and send automations in our ESP, to support digital marketing campaigns for the global Genesys brand and marketers. This is a process[1]oriented role. Strong candidates are organized and enjoy project management and supporting relationships with many team members.

What this role isn’t: This is not campaign strategy. This role requires a partnership with stakeholders, to help build branded Genesys email campaigns with a focus on understanding of lead routing, quality assurance, and email send process at scale.

What you’ll bring to the table: To be successful, you need to have a mind for technical details, and patience to build a complex lead routing process. It is important that this candidate has a strong eye for detail to walk through automations end-to-end as processes are created for QA, or solutioning any technical error. The role also requires regular review of stakeholder campaigns and performance to provide feedback and areas of improvement to the team. An eye on performance is a must. A basic understanding of HTML coding for email is helpful but can be taught as needed.

Some details about what you will do:

• Work collaboratively with Campaigns and Marketing Operations teams to maintain the Genesys email automation process.
• Help utilizing and teaching back-end systems for reporting:
• Everest for Inbox placement
• Eloqua for email performance
• Tableau for channel attribution to sales process Minimum Requirements:
• Strong written and verbal communication skills
• Desire and interest in technical problem-solving
• Organization skills to track multiple projects simultaneously
• Ability to explain complex concepts succinctly to international teammates Preferred Qualifications
• 1-3 years of Marketing Automation platform experience in an enterprise ESP such as Eloqua, Marketo, Pardot, Salesforce Marketing Cloud, or IBM Watson
• Familiarity with reporting methods to communicate performance to stakeholders
• Bachelor's Degree in Marketing, Graphic Design, Computer Science
• Familiar with coding html for email Benefits
• Medical, Dental, and Vision Insurance
• Telehealth coverage
• Flexible work schedules and work from home opportunities
• Development and career growth opportunities
• Open Time Off
• 401(k) matching program
• Adoption Assistance
• Infertility treatments

See more Genesys benefits information at https://mygenesysbenefits.com/

Safety for our employees and our communities is a key priority for Genesys. We continue to experience rapid growth during the Covid-19 pandemic and are conducting remote hiring and onboarding processes. All hiring and onboarding processes are being conducted remotely at this time. We utilize Zoom video meetings and phone calls during the interview process.

About Genesys: Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Service℠ so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud™, an all-in-one solution and the world’s leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. Visit www.genesys.com.

Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, national origin, genetics, disability, veteran status, and other protected characteristics.

Covid-19:

Safety for our employees and our communities is a key priority for Genesys. We continue to experience rapid growth during the Covid-19 pandemic and are conducting remote hiring and onboarding processes. All hiring and onboarding processes are being conducted remotely at this time.

As our Covid-19 task force and internal teams plan to reopen our global offices, the policies and procedures will continue to be updated.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may complete the Reasonable Accommodations Form for assistance. Please use the Candidate field in the dropdown menu to ensure a timely response.

This form is designed to assist job seekers who seek reasonable accommodation for the application process. Submissions entered for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.

About Genesys:

Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com

Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.