We are searching for a mindful CRM Strategist to help support our day to day operations across multiple lifecycle channels (Email, Push, SMS, In-App). The ideal candidate will be experienced, meticulous, process-oriented, data-driven, inquisitive, and always ready to learn. 

In this role, you can expect to 

• Support and own our day to day CRM Operations by helping to implement new marketing automation campaigns, building customer segments, monitoring performance, and running batch and blast campaigns
• Support asset production by working with our Lifecycle Engineering Developer to code and test email templates
• Assist with QA efforts for both code and logic used within templates, campaigns, and workflows.
• Lead technical CRM discussions and project scoping with XFN stakeholders such as engineering and product

To thrive in this role, you have        

• 4-6 years of experience working in a digital marketing environment; and 2.5 + years of experience working in Email Marketing / Lifecycle or Marketing / Sales Operations 
• Working knowledge of HTML, CSS 
• Experience working with customer data, understanding of relational data and or has worked with business intelligence analytics in some way or form
• Experience in delivering and launching campaigns on an integrated timeline 
• Experience working in a process-driven environment and with tools such as Asana, Jira, Trello
• Experience working with spreadsheets and documentation; working with QA processes, and the ability using some or all of these tools: Iterable, Braze, Segment, Figma, Adobe Creative Suite, Marketo, Salesforce
• Experience executing on a high volume of deliverables in a fast-paced and changing environment
• An obsession with quality, and will always push to guarantee it
• The ability to adapt to rapid business growth and major process changes at scale

A little about us

We created Chime because we believe everyone deserves financial peace of mind. By eliminating unnecessary fees and helping people grow their savings automatically, we’ve empowered millions of Americans to take control of their finances. 

Chime is the largest and fastest-growing U.S. player in the challenger-banking space. Through our banking partners, we offer access to bank accounts with fee-free overdraft, provide members the chance to receive early access to their paychecks, help them improve their credit, and more!

We’ve built one of the most experienced leadership teams in Fintech and were recently valued at over $25.5B. We’ve raised over $1.7B in funding from leading investors including Sequoia Capital Global Equities, SoftBank Vision Fund 2, General Atlantic, Tiger Global, Dragoneer, DST, Coatue, Iconiq, Menlo Ventures and others.

What we offer

• 💰 Competitive salary based on experience
• ✨ 401k match plus the usual medical, dental, vision, life, and disability benefits
• 📝 Quarterly stipend to spruce up your home office 
• 🏝 Generous vacation policy and company-wide Take Care of Yourself Days 
• 🖥 Virtual events to connect with your fellow Chimers- think cooking classes, music festivals, mixology classes, paint nights, etc., and delicious snack boxes, too!
• 💚 A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help create a completely new kind of banking service

We know that great work comes from great, and inclusive teams. At Chime, we specifically look for individuals of varying strengths, skills, backgrounds, and ideas. We believe this gives us a competitive advantage to better serve our members and helps us all grow as Chimers and individuals.

We hire candidates of any race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, Veteran status, and any other status. Chime is proud to be an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance. If you have a disability or special need that requires accommodation, please let us know. To learn more about how Chime collects and uses your personal information during the application process, please see the Chime Applicant Privacy Notice.