We are looking for a CRM Specialist to join our team in Paris. The ideal candidate will have CRM and marketing experience and a strong passion for music. The CRM specialist will focus on churn prediction and prevention via clear, personalized, multichannel CRM campaigns. The CRM specialist will report to the Director of CRM - Lifecycle and work closely with the Data, Product, Marketing, Brand, Payment, and Editorial teams.

What you will do: 

• Build user lifecycle journeys to drive increase in customer engagement
• Deliver a series of multi-channel CRM communications spanning emails, push notifications, in-app messages, SMS and WhatsApp messages.
• Production management of communications including initial briefs, targeting and data selection
• Creation of emails using HTML and CSS coding - candidates must show creativity when designing and developing communication
• Analyse effectiveness of journeys, gather user insights and report results to all stakeholders
• Development and analysis of test and learn strategies to optimise communications effectiveness; feeding all insights gained from past campaigns to create a continuous process of testing and improvement
• Building strong relationships with Data and tech teams, to introduce and implement communication journeys that will impact customer lifetime.
• Contribute to the global CRM strategy 

Qualifications

• Team player. We stand strong as a team rather than as a sum of talents and are willing to accept feedback and share our know-how to deliver the best experience possible to our users
• Must be proactive and self-directed
• Customer-oriented attitude
• +4 years of marketing or customer relations experience in a multinational company
• Strong interpersonal skills and a drive to get things done collaboratively
• Excellent planning, analytical skills and project management
• Ability to be creative and use their initiative to develop new ideas
• Passion to learn and progress in CRM marketing
• Quality, accuracy and attention to detail are critical
• Excellent verbal communication skills, with the ability to communicate clearly, effectively and appropriately with colleagues, suppliers and others at all levels
• Able to effectively prioritise workload, set up systems to organise and manage administrative work
• HTML and CSS skills are advantageous 
• Experience working with tools such as Braze and Twillio beneficial 
• Working proficiency in English. Additional language is a plus
• True music fan ;)

Additional Information

Life @ Deezer HQ:

• Start-up environment with an at home vibe and outdoor space.
• Kitchen stocked with free drinks and snacks daily.
• Friday drinks & seasonal parties.
• Flexible WFH policy.
• Hackathons & meetups.

We are an equal opportunity employer.