Cheil [pronounced ch-ALE] means “the best” in Korean—fitting for an ad agency built to help brands lead. At Cheil, we believe in the power of Connected Experiences—blending online, offline, and emerging touchpoints to deepen consumer engagement and drive measurable impact. We help brands grow by integrating experiential activations with data-driven, creatively led marketing strategies rooted in technology and cultural relevance. In the U.S., Cheil has been named one of Adweek’s fastest-growing agencies for three consecutive years. We combine the strength of a global network with the agility of a start-up—delivering bold, scalable solutions with speed and precision. As part of the Cheil Worldwide network—one of the world’s largest agency ecosystems—we operate in 46 countries with over 7,200 employees. Our network includes leading agencies McKinney, Barbarian, CYLNDR, and IRIS, expanding our reach and sharpening our expertise across disciplines and industries. We build what's next.

Position Overview:

We are seeking an experienced CRM Project Management Lead (PMO) to oversee the CRM campaign execution workflow. This role will be responsible for managing the day-to-day operations of offshore project managers and cross-functional production teams to ensure flawless and timely CRM campaign delivery. The ideal candidate will have excellent project management capabilities, strong organizational and communication skills, and a passion for building a collaborative working culture across multiple teams and time zones.

Key Responsibilities:

• Lead and manage daily CRM campaign execution activities including timeline control, resource alignment, prioritization, and issue resolution.
• Establish, document, and manage CRM project workflows and SLAs to ensure all stakeholders clearly understand their roles and deliverables.
• Utilize and manage project management tools (e.g., Workfront, Jira, Asana, Smartsheet) to track all project deliverables and maintain real-time visibility of campaign progress.
• Proactively identify any risks of delay; communicate adjusted timelines to the Account Service team to manage client expectations in advance.
• Set up and continuously improve the communication framework to ensure timely updates between offshore production teams (HTML Developers, ACM Specialists, QA) and the US-based Account Service team.
• Validate all campaign briefing documents to ensure complete and accurate information is provided for campaign production.
• Coordinate seamless collaboration between global teams across functions including Account Service, Creative, HTML Development, Adobe Campaign production, and QA.
• Foster a collaborative, solutions-oriented working environment across all team members and agencies.
• Lead recurring project status meetings and deliver clear reporting of campaign progress and operational KPIs to internal stakeholders and leadership.
• Recommend process improvements to drive operational excellence and continuously reduce errors and rework.

Required Qualifications:

• 5+ years of experience in project management, preferably in CRM operations, email marketing, or digital marketing campaign management.
• Proven experience managing global/offshore production teams and cross-functional stakeholders.
• Strong knowledge of project management methodologies and tools.
• Exceptional organizational, time management, and problem-solving skills.
• Strong understanding of CRM campaign workflows and data-driven marketing operations is a plus.
• Excellent interpersonal and communication skills, with the ability to proactively manage expectations and resolve conflicts.
• Ability to work independently and lead teams in a fast-paced, deadline-driven environment.
• PMI, PMP, Scrum, or similar project management certifications are a plus.

All candidates must be eligible to work in the United States. Sponsorship is not available for this position.

Location: New York/New Jersey (highly preferred)

Can be remote for the best qualified candidate

Team: CRM Operations

Type: Full-time

Start: Immediate