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CRM Operations Specialist Inactive job Promoted Remote job - USA
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United States
Los Angeles
1 years of experience
Bachelor education
40 hours per week
Marketing and Advertising
1001-5000 employees
15 holidays
Dental Insurance
Medical Insurance
Vision Insurance
Pension Plan
Paid maternity/paternity leave
Development budget
MS Office

Material+ is looking for a CRM Operations Specialist to join our CRM team. This person will play a key role in developing and coordinating data-driven CRM programs for our clients. An ability to work across strategy, social, intelligence, tech, creative, and account teams will be integral to ensuring success for our clients and the team.

This role will work closely with our clients and CRM team to manage the day-to-day operations of client efforts. This role will involve hands-on, client-facing, project management duties.

Core Functions:

  • Provide organizational and project management services for the CRM + Loyalty team
  • Communicate effectively with both internal (agency) and external (clients and vendors) to keep progress moving on email campaigns and special projects
  • Draft creative briefs to effectively translate client vision to our graphic design team
  • Set up workflows and segments in different and varied enterprise-level email service platforms
  • Task internal stakeholders in our project management platform (Wrike) and ensure deadlines are met
  • Partner with our Strategists and, together, communicate needs and next steps to clients in regularly scheduled calls
  • Provide additional support to our Strategists as needed to meet and exceed client expectations
  • Research and present findings on special projects for clients

Candidate Attributes:

  • Organizing - Can marshal resources (people, funding, material, support) to get things done; can orchestrate multiple activities at once to accomplish a goal; uses resources effectively and efficiently arranges information and files in a useful manner.
  • Composure - Is cool under pressure; does not become defensive or irritated when times are tough; is considered mature; can be counted on to hold things together during tough times; can handle stress; is not knocked off balance by the unexpected; doesn’t show frustration when resisted or blocked; is a settling influence in a crisis.
  • Integrity and Trust - Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidence; admits mistakes; doesn’t misrepresent him/herself for personal gain.
  • Interpersonal Savvy - Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can defuse even high-tension situations comfortably.
  • Learning on the Fly - Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.
  • Planning - Accurately scopes out length and difficulty of tasks and projects; sets objectives and goals; breaks down work into the process steps; develops schedules and task/people assignments; anticipates and adjusts for problems and roadblocks; measures performance against goals; evaluates results.
  • Written Communications - Is able to write clearly and succinctly in a variety of communication settings and styles; can get messages across that have the desired effect.

Minimum Requirements:

  • 1-3 years of hands-on email marketing specific project management experience
  • 1+ years of hands-on experience in a major ESP (For example, Braze, SFMC, Iterable)
  • Ability to dive in and find answers to questions that may not yet be documented
  • Ability to efficiently handle a very busy schedule and quickly change priorities
  • Strong analytical and problem-solving skills
  • Pristine attention to detail
  • Strong project/time management skills
  • Positive spirit and outgoing attitude
  • Experience with QSR brands is preferred, but not required

About Us:

Material is an analytics-driven marketing services firm powered by sophisticated analytics and deep human understanding. Founded in 1973 and headquartered in LA, the company has grown consistently for nearly 50 years and currently has 1200 employees in 20 offices including NY, Chicago, San Francisco, Austin, and London. Material has actively acquired a portfolio of businesses to build a unique, integrated marketing services business with key capabilities in analytics, intelligence, and experience for an array of top-tier clients in entertainment, tech, retail, healthcare, and packaged goods.

Material+ is an Equal Opportunity/Affirmative Action Employer oriented toward inclusivity. We celebrate diversity, not just in commitment but in action. We get it and hire people who do, too.

1900 Avenue of the Stars
CA 90067
Los Angeles
United States