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CRM Operations Manager Jobs Remote job - USA
Goldbelly
United States
New York
3 years of experience
Bachelor education
40 hours per week
Internet
51-200 employees
Manager
15 holidays
PTO
Dental Insurance
Medical Insurance
Vision Insurance
Pension Plan
Paid maternity/paternity leave
Development budget
Pardot
JIRA
CSS
HTML
SQL

At Goldbelly, we believe in the emotional power of food. For many of us, food is a language of love. It's more than just nourishment. It's memories, it's connection, it's comfort.


We understand how truly important our mission is. We are here to bring a smile to people's faces, an edible hug, a connection to a loved one even though you may not be with them, a moment of nostalgic comfort, a craving from a beloved food memory.


We are looking for a CRM Operations Manager to join our team.


Responsibilities

  • Lead CRM campaign set-up and execution across email and SMS channels for B2C and B2B communications
  • Build and QA batch, trigger and lifecycle campaigns within our ESP
  • Identify data points and events required for new trigger and lifecycle flows and work crossfuncitionaly with MarTech teams to implement data paths into our ESP to power new journeys
  • Responsible for CRM campaign testing, QA and troubleshooting
  • Set-up and map dynamic fields into emails to showcase personalized and targeted modules to applicable customers segments
  • Create A/B and multivariate testing plans to optimize campaign templates as well as communication and segmentation strategies
  • Provide weekly reporting, insights and analysis
  • Identify need for tools and platforms to enable scale and increase efficiencies
  • Monitor email deliverability
  • Manage B2C and B2B CRM campaign execution calendars and oversee process


Qualifications

  • Bachelor's Degree
  • 3-6 years of experience
  • Advanced experience using Visual Editors/WYSIWYG editors to build email templates and campaigns
  • Light to intermediate knowledge of HTML & CSS
  • Intermediate to advance familiarity with Liquid
  • Experience building dynamic modules in email
  • Meticulous attention to detail and highly organized
  • Experience sending email marketing campaigns through ESPs to large customer groups (Blueshift, Salesforce, Pardot experience a plus)
  • Experience with SMS and mobile notifications a plus
  • SQL experience a plus
  • Experience working with Project Management tools (e.g. Monday, Asana, Jira, Smartsheet)


Goldbelly
27 Union Sq W
NY 10003
New York
United States