At Goldbelly, we believe in the emotional power of food. For many of us, food is a language of love. It's more than just nourishment. It's memories, it's connection, it's comfort.

We understand how truly important our mission is. We are here to bring a smile to people's faces, an edible hug, a connection to a loved one even though you may not be with them, a moment of nostalgic comfort, a craving from a beloved food memory.

We are looking for a CRM Operations Manager to join our team.

Responsibilities

• Lead CRM campaign set-up and execution across email and SMS channels for B2C and B2B communications
• Build and QA batch, trigger and lifecycle campaigns within our ESP
• Identify data points and events required for new trigger and lifecycle flows and work crossfuncitionaly with MarTech teams to implement data paths into our ESP to power new journeys
• Responsible for CRM campaign testing, QA and troubleshooting
• Set-up and map dynamic fields into emails to showcase personalized and targeted modules to applicable customers segments
• Create A/B and multivariate testing plans to optimize campaign templates as well as communication and segmentation strategies
• Provide weekly reporting, insights and analysis
• Identify need for tools and platforms to enable scale and increase efficiencies
• Monitor email deliverability
• Manage B2C and B2B CRM campaign execution calendars and oversee process

Qualifications

• Bachelor's Degree
• 3-6 years of experience
• Advanced experience using Visual Editors/WYSIWYG editors to build email templates and campaigns
• Light to intermediate knowledge of HTML & CSS
• Intermediate to advance familiarity with Liquid
• Experience building dynamic modules in email
• Meticulous attention to detail and highly organized
• Experience sending email marketing campaigns through ESPs to large customer groups (Blueshift, Salesforce, Pardot experience a plus)
• Experience with SMS and mobile notifications a plus
• SQL experience a plus
• Experience working with Project Management tools (e.g. Monday, Asana, Jira, Smartsheet)