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CRM Manager - Remote Inactive job Remote job - United Kingdom
Vinterior
This job has been closed. You cannot apply anymore.
United Kingdom
London
3 years of experience
Bachelor education
40 hours per week
Information Technology and Services
11-50 employees
Senior
25 holidays
PTO
Pension Plan
Paid maternity/paternity leave
Development budget
Paid sick leave
Stock options
Flexible working hours
OmetriaA
MS Office

Who are we?

Welcome to Vinterior, the new home of vintage. We think there’s a sustainable and unique alternative to brand new – our vision is to make pre-owned furniture the preferred choice for homes and workplaces.


Vinterior launched in 2016 with 12 London dealers and 200 mid-century furniture pieces. In six years, we’ve grown to 2000 vintage sellers across Europe, listing 200,000+ products across 97 furniture and homeware categories.


After growing 120% in 2020, we’ve become the leading vintage marketplace in the UK. And we’re not stopping there. We’ve raised a $10m Series A to accelerate growth, with the mission to become the #1 vintage platform in Europe by love and scale.


About the team:

Vinterior comprises a team of 47, including 9 in engineering and 6 in Product (3 PMs, 1 Product designer and 2 Product analysts). The team with a diverse range of nationalities is spread across Europe, in the UK, Ireland, France, Spain, Portugal and Hungary and we are a remote-first company.


We currently have 3 cross-functional squads, and we’re looking to hire an experienced CRM manager to work alongside the product and engineering team to drive B2C and B2B customer engagement at different touchpoints of the user journey, and support squads with product marketing.


Problems we’re solving

With big ambitions come big problems. Here are some of the biggest challenges we face and some key identified strategies to solve them:


  • Organic growth. We have been growing organically by making our large inventory highly discoverable on Google and delivering a great experience for our customers. We will further invest in organic growth by continuing to grow our brand awareness and educating our customers about buying second-hand furniture to increase engagement and drive repeat visits. We continue to optimise our site for SEO, creating content at scale, and want to now develop further our CRM automated campaigns.
  • Search and discoverability & Shopping Experience. With over 1 million listings added to our marketplace, we have to automate curation and improve our discovery experience to help customers find the perfect pieces that match their needs, tastes and budget. This ranges from improving inventory data quality at scale to crafting a better search experience and offering personalised recommendations. We strive to make that shopping experience as smooth and delightful as possible, solving the pain points for both buyers and sellers from that purchase experience to getting their item delivered.
  • Inventory growth. We will continue to grow our inventory, meeting the demand through a comprehensive offering of pre-owned furniture and homeware. We need to easily onboard new sellers and make the listing creation process effortless, while solving our sellers biggest pain points, by offering for example logistics support, pricing recommendations and marketing tools to increase sales.


Our Company Values

Our interview process looks for people who share our company values:

  • Think Big
  • Keep Learning
  • Show Grit
  • Embrace Transparency
  • One Team
  • Show Customer the Love
  • Champion Sustainability

The more our values sound like you and describe people you’d enjoy working with, the more likely you’ll thrive at Vinterior.


Job Responsibilities


What you will do?

  • Manage set-up and configuration of data-driven campaigns to deliver engagement, retention & conversion
  • Own, plan and implement testing strategies, including A/B/MVT
  • Optimise performance of existing email automations and user journey touchpoints
  • Oversee new automations and product marketing launches from creation to execution, including analysis and reporting & highlighting key findings
  • Build emails and SMS including copywriting yourself (with internal support), and briefing design via our in-house team
  • Be comfortable with audience selection, segmentation, personalisation & analysis
  • Proactively communicate with stakeholders to ensure workloads & deadlines are managed efficiently
  • Collaborate with other departments to gather insights and identify user journey opportunity
  • Work collaboratively with performance and brand marketing functions to ensure emails, in particular, balance both commercial and brand objectives


Requirements

  • 3-5+ years of professional experience as a digital CRM Manager
  • Good experience with Ometria as a CRM platform
  • Hands on experience in delivering CRM campaigns and/or automation including dynamic content and personalisation
  • Prior experience with data visualisation tools (Looker, Datastudio or Amplitude)
  • Demonstrate strong organisation and prioritisation skills
  • Proactive, strong work ethic, personal accountability and ownership
  • Understanding of best practises with regards to email deployment
  • Experience working with engineers, product owners and other members of cross-functional teams.
  • Love learning


Bonus if you have any of the following:

  • Previous experience in a marketplace
  • Worked in a startup
  • Worked in a remote team


What To Expect When You Apply

  • You can expect to hear back from us within 1 week.
  • We’ll organise a first video call to talk you through the role and learn a bit more about you and your experience. This will likely be with our CPO
  • We'll ask you to present past work and assessment of a current Vinterior CRM campaign.
  • You’ll meet team members you would work with.
  • There will be a culture and values assessment with someone from our Leadership group.
  • If all goes well, we will make an offer to you as soon as possible.


Thanks for being patient, and we’ll be in touch if we’re keen to take your application further. We’ll also notify all applicants once the role has been filled. Vinterior is passionate about championing diversity and treats each application equally and respectfully.


Benefits

  • Employee equity
  • 25 days paid leave + 8 bank holidays
  • Charity days - paid leave to support your chosen charity
  • Flexible working hours; up to 2 hours +- normal working hours
  • Optional co-working facilities
  • Monthly health and wellbeing allowance
  • ThanksBen, flexible benefits platform (private medical insurance, pension scheme)
  • Employee discount across our Vinterior platform
  • CharlieHR discounts and employee perks
  • Training budget for workshops, online training, conferences etc
  • Macbook + £300 new starter allowance to ensure you have the perfect home set up


Remote working

Remote working We operate on British office hours, so we’re looking for people who are fully available to work during these hours.

Stable internet connection This is a remote role, so please check that you have a suitable and stable internet connection before applying.


No recruitment consultants please. Visa Sponsorship not available.

Vinterior
116 Commercial St
London E1 6NF
London
United Kingdom