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CRM Manager Inactive job Remote job - United Kingdom
Le Boat
This job has been closed. You cannot apply anymore.
United Kingdom
Surbiton
5 years of experience
Bachelor education
40 hours per week
Leisure, Travel & Tourism
51-200 employees
Manager
25 holidays
PTO
Pension Plan
Paid maternity/paternity leave
Development budget
Paid sick leave
Employee Discount
Medical Insurance
HubSpot
MS Excel
MS Office

Le Boat, part of Travelopia, is the world’s leading provider of inland waterway boating holidays. Currently operating 37 bases in 9 countries, with a fleet of 950 charter boats, we attract more than 120,000 customers from all over the world each season. A global business working in 45 sources markets around the world with 6 sales offices (UK, Canada, Germany, France, South Africa & Australia). We have been established for over 50 years and are passionate about providing outstanding quality and service.


At a glance

Join our exciting adventure to develop and utilise Customer Relationship Management (CRM) strategies, systems and processes across the Le Boat brand. Working closely with sales and marketing teams, you will drive effective data driven marketing campaigns and conversion strategies, increasing retention of existing customers and supporting customer acquisition strategies for expansion!



What we offer

  • A competitive salary with annual pay review
  • Hybrid and remote working flexibility
  • Opportunities for professional development


What you will be doing:

  • Implementing data driven CRM strategies to increase repeat custom, improving loyalty and retention through a global customer communication plan
  • Partnering with regional teams to ensure the monthly customer comms plans meet Le Boat global trading needs and incorporates relevant trading offers as required
  • Setting up new and update existing customer journeys, validating the rules and logic and track the set-up is working accurately
  • Developing new and optimise existing customer lifecycle trigger campaigns based on insights and customer needs
  • Looking for opportunities to improve levels of segmentation and personalisation in customer comms
  • Driving improvements to CRM initiatives through a test and learn approach


What we are looking for:

  • Experience in an international CRM team, demonstrating excellent collaboration and communication skills
  • A data-driven marketing and a customer centric approach
  • Good knowledge of repeat and retention marketing techniques across multiple channels
  • Knowledge and expertise in HubSpot or other database tools
  • Excellent verbal and written communication skills, with ability to challenge and positively influence others
  • Ability to problem solve and be proactive in decision making


About You:

  • You are an experienced CRM manager who will bring proven knowledge in CRM
  • You are driven to keep the customer at the heart of everything you do, and have a passion for improving performance through hands-on delivery
  • You are innovative and enjoy solving problems, bouncing back from challenges with a positive outlook


Don't wait, take the opportunity now to apply and be part of our future!

We believe people are happier and perform best when they are able to be their true self, and that diverse teams deliver better results.

Together we will cultivate a diverse, equitable and inclusive environment, where everyone can flourish. We are committed to driving change through increasing awareness of, and counteracting, unconscious bias; building an inclusive culture, and embracing diversity in all its dimensions.

Le Boat
Surbiton, Kingston upon Thames
KT6 4QD
Surbiton
United Kingdom