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CRM Lead, Reactivation & Referral Inactive job Remote job - Germany
Marley Spoon
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Germany
Berlin
5 years of experience
Bachelor education
40 hours per week
Food & Beverages
1001-5000 employees
Manager
25 holidays
PTO
Employee Discount
Pension Plan
Paid maternity/paternity leave
Development budget
Company social events
Flexible working hours
Iterable
Braze
MS Excel
MS Office

We are looking for a CRM Lead to help us in our mission to bring delightful, market-fresh easy cooking back to the people. Marley Spoon is re-inventing the global food supply chain to reduce food waste and connect consumers with quality producers, providing fresh food directly to customer's homes.


At Marley Spoon, we care relentlessly about our cooks. The people who bring us into their homes trust us with their families, their time, and their tastes to bring some joy, efficiency, and flavor to their lives. Operating three different brands across 8 different countries and languages, including the US and Australia, our business and customer needs are diverse; there's always a new challenge waiting to be solved.


The role:

  • Ownership of Marley Spoon’s reactivation & referral activities for all Markets and Brands
  • Lead and drive the data architecture along with other CRM Leads to ensure robust segmentation and personalisation.
  • Lead, develop and enable a team of 3 CRM Managers
  • Plan operational and promotional actions supporting short, -mid and long-term strategy to increase reactivations & referrals, while improving customer lifetime value supporting net revenue growth.
  • Work with our Data Scientists to create and improve sophisticated customer segmentation and tailored offers that improve targeting and support your profitability goals
  • Constantly evolve our automation and personalisation activities through elaborated A/B tests around content, channels and incentives
  • Keep a tight grip on ROI and spend management by channel and cohort to understand where to scale
  • Evaluate best-in-class software solutions to support your CRM activities


Requirements

  • 5+ years of business experience and a clear track record of implementing CRM strategies in an e-commerce or subscription environment
  • Extensive understanding of engagement, churn prevention and reactivation activities, basic knowledge of customer acquisition marketing is a plus
  • Expertise in CRM data analytics and systems and translating data into action items. Bonus for experience with an omni-channel orchestration tool such as Iterable or Braze
  • Proven track record of setting up A/B tests, analysing experiments, and creating feedback loops to optimise and personalise campaigns at scale
  • Have excellent planning, organisational, prioritisation and project management skills
  • Have the ability to communicate at all levels of the organisation, both verbally and written, in English.
  • You constantly challenge the status quo and obsess about solving problems


Benefits

What we offer:

  • A place to be and develop yourself as an entrepreneur. True ownership, real responsibilities, and strong opportunities for growth
  • Free Marley Spoon boxes!
  • Opportunity to be part of Marley Spoon's success by participating in our share option program
  • Diverse working culture in an english-speaking office with over 20 nationalities in the heart of Berlin
  • Test kitchen in the office - you get to try our recipes first!
  • Growth opportunities and team events, such as designated learning times, brownbags, conference participation, pub quiz nights, TGIF beers, language lessons, and fitness program
  • Flexible work hours and remote work policy


Love the sound of the position, but don't think you're the ideal candidate? Please apply! At Marley Spoon we value learning and growth.

We have worked hard to build a diverse team of inspiring and passionate people. We encourage people of all genders, ethnicities, abilities, and sexual orientations to apply.

Marley Spoon
Paul-Lincke-Ufer 39/40
Berlin 10999
Berlin
Germany