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CRM Lead Inactive job Remote job - United Kingdom
Currys plc
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United Kingdom
4 years of experience
Bachelor education
40 hours per week
5001-10,000 employees
25 holidays
Pension Plan
Paid maternity/paternity leave
Development budget
Paid sick leave
Flexible working hours
Performance Bonus
Adobe Campaign
Google Analytics
MS Excel

Launched by Currys in 2015, we’re the fastest growing mobile virtual network operator (MVNO) in UK history. Our unique selling point is our contract flexibility compared to bigger mobile networks, which has enabled record retention and continued growth. It’s a fast-paced hybrid working environment with plenty of personal scope to grow. Learning new skills, taking on responsibility, and seeking innovation are just some of the many benefits of being a key part of a smaller progressive working environment. However, you’ll also experience scale through being part of a much larger PLC. It’s a great blend of big and small. With the right mindset and approach, you will have the opportunity to influence the CRM function over the coming years.


Key Role Responsibilities

•   Support the Line Manager to deliver the CRM strategy

•   Plan, brief, and manage campaigns using various marketing automation platforms

•   Work closely with marketing and design. Co-ordinate the HTML process, ensuring template compliance and gaining approval 

•   Troubleshoot comms issues daily, flagging deliverability issues as soon as they occur and help to resolve 

•   Help with implementation of the test and learn roadmap. Analyse campaigns, including periodic reporting tasks

•   Provide project assistance, leading meetings (when required) and completing next steps 

•   Deputise for the CRM Manager (when appropriate)


Key Skills, Qualifications & Experience

•   Relevant experience of building, testing, and deploying emails & SMS including segmentation and briefing targeting requirements

•   Awareness of how an email automation platform works 

•   Knowledge of how to use mar-tech applications or dynamic scripting

•   Practical experience in analysing data sets and formatting to share learnings 

•   Strong copywriting, content management and visual selection skills 

•   Basic Google Analytics, Excel and other MS package knowledge

•   Subscription CRM, including Lifecycle communication management

•   Presenting to a wide audience, including SLT and agencies

•   Using Power BI or similar analytics dashboards to gather key learnings

•   Confident communicator at all levels, both written and verbal

•   Numerical with an analytical mind set, comfortable relating this to the customer 


We’re one team and we celebrate all the great things you do. One way we show our gratitude is by giving you access to a range of lifestyle benefits including: 

•   Competitive pension scheme

•   Access to discretionary company bonus scheme

•   Life Assurance

•   Staff discounts and offers

•   Employee assistance programme

•   Cycle to work scheme

•   Hybrid working; arrangements will depend on your role and business requirements. You could be working from our primary Currys Campus at Waterloo (WeWork), meeting & collaborating at Currys regional workspaces or working from home.


Beyond that, we'll be with you every step of the way, enabling you to get the most out of your role. We're building a team that brings technology to people, making their lives better, easier and fuller, and you can be part of it.

Currys plc
1 Portal Way, North Acton
W3 6RS
United Kingdom