We make it strangely simple for businesses to talk to clients, customers and colleagues, wherever they are. This is global communication redefined, free from the tyranny of PSTN lines.

Voxbone's mission is to simplify business communications. As a cloud communication leader, we make it strangely simple for businesses to talk to clients, customers and colleagues,wherever they are.

We are currently looking for a CRM Campaign Manager, who will lead the design and implementation of CRM campaigns to drive customer engagement, product adoption and satisfaction. 

Let's break it down

You will develop and implement a customer success and growth strategy, in collaboration with the Customer Success team and the rest of Marketing team to:

Increase customer engagement

Increase ARPU (average revenue per user)

Enable customer self-service through automation

Increase portfolio adoption

Key Responsibilities

Collaborate with customer success, product, and marketing teams to understand growth priorities and potential

Gain insights on existing customer base through analysis and segmentation

Work closely with account management to design customer retention activities that increase adoption and reduce churn

Turn a wealth of data into simple, actionable insights and campaigns

Ensure accurate and timely tracking on each campaign KPI 

To bring the win you'll have…

3+ years experience working in B2B tech with large customer bases

Strong background in customer engagement and retention strategies

Clearly demonstrated business acumen and ability to drive growth

Experience with CRM and marketing automation platforms. (e.g. SalesForce, Marketo)

Strong analytical skills with hands-on experience in marketing analytics (e.g. Google Analytics, GTM, Google Optimize, Google Data Studio, Heap Analytics, Kibana )

Experience with statistical analysis is a plus

To succeed in this role you’ll need to…

Have a start-up mentality, committed to excel with energy and endurance

Have strategic initiative that others relate to

Have superior organizational skills, prioritize ruthlessly

Work with cross-functional teams, high integrity and great follow-through on tasks

Be flexible, fearless and excited to help build something awesome and share it with the world. 

Sound good? We’re offering…

- A fantastic working environment from our bright and modern office in Spitalfields, London

- Competitive salary and perks

- Frequent social events and company goodies

- Free healthy snacks and drinks including fancy coffee for caffeine addicts

- Health insurance

- Pension scheme

- Work laptop and mobile phone including monthly plan