Grill'd is a home-grown Australian success story, that is passionately focused on providing great hospitality to our raving fans who love our healthy, nutritious burgers, salads and of course, our awesome range of chips!

We’re in need of a hands-on and analytically minded, CRM and Email Marketing Specialist to help drive our Grill’d and Koko Black communication programmes.

This is an exciting new role within our awesome Digital Team where you’ll be based at our Grill’d Support Office in Richmond!

What you’ll be doing:

Overall, you will execute, measure and optimise our Grill’d and Koko Black communication programmes. You will do this by leading and managing our CRM timelines, planning, communication, and segmentation selection as well as delivering key customer insights and analysing member data.

Some of your other responsibilities include:

• Planning and execution of our digital marketing and membership strategiesSetting up lifecycle marketing campaigns that drive CRM KPIs
• Driving traffic, engagement, and sales using email, push and other digital communication channels
• Optimising and improving marketing and membership campaigns

This is a hands-on role where you will partner with key external and internal stakeholders regularly

Who we’re looking for:

We’re looking for someone who has an excellent understanding and passion for CRM and marketing automation platforms who is fully comfortable writing in html and CSS.

You’ll be an Excel guru who loves diving into the data and deriving key insights to inform strategy and improve our digital performance. You also have a true analytical mind-set and be dedicated to digital problem solving.

We’d also love for you to have hands-on experience with Salesforce Marketing Cloud (Journey Builder, Email Studio, Data Extensions, CloudPages)

Overall, you’ll have had several years’ experience in a similar CRM role and are looking for a brand-new challenge in a fun and energetic company.

What you’ll get:

In return we offer a flexible and rewarding career in a fast paced and exciting environment in the heart of Richmond. We also offer a competitive salary as well as benefits like #freeburgers!

Come join the Grill’d Family. Apply now!