The Company

Austin Capital Fintech is the innovation and technology division of the bank. It is powered by the bank’s proprietary cloud-based Trident technology fintech platform. Trident was designed and built to rapidly prototype, test, and deploy at scale new and unique consumer and commercial financial services.

Located in Austin, Texas, Austin Capital Bank is a 5-star rated independent community bank and member of the FDIC. We are one of the preeminent independent community banks in the nation and a national leader in responsible financial services innovation. We are also one of the fastest growing companies in the nation, receiving recognition on the list of INC 5000 fastest growing private companies in America the last 6 years in a row.

Austin Capital Fintech Credit Strong is the innovation and technology division of the bank. It is powered by the bank’s proprietary cloud-based Trident technology fintech platform. Trident was designed and built to rapidly prototype, test, and deploy at scale new and unique consumer and commercial financial services.

With all this opportunity and growth, we need an exceptional Customer Marketing Manager to join our team.

Our Culture

We are the combination of the stability of a bank with the creativity of a fintech startup. You’ll enjoy a stable, family friendly, culture of consumer-oriented and responsible innovation. Since we’re a profitable and highly rated bank, you won’t have to worry about getting the next round of VC funding and we expect you to have a work-life balance of a normal human. Weekends, nights, and evenings should be spent with friends and family, not in the office.

Our Core Values

We are nice folks, but unapologetically fierce competitors in the marketplace who work as a team. Every member of our team embodies our core values. We work, hire, fire, and promote by these values.

• Take Initiative – A bias to action
• No Big Egos – Self-confidence with humility
• Honesty – Direct forthright communication
• Wicked Smart – Intellectually and emotionally self-aware

If your favorite pronouns are “I” and “me”, you won’t be a great fit. If you get inspired by wanting your next career milestone to read: “Customer Marketing Manager on a TEAM that grew revenue from $50 million to $500 million in 5 years.”, we’d like to chat with you.

Please visit https://www.creditstrong.com/ and https://www.austincapitalbank.com/ for more information. 

About You

• You are an email guru and CRM ninja – you know your way through Salesforce Marketing Cloud like nobody’s business.
• You embody our core values and have exceptional initiative to create and enhance world class technology solutions.
• You have acute attention to detail. You love and understand the art of communication as well as data, analysis, and optimization.
• You have a fire in your belly. You love to win and hate to lose.
• You are willing to make mistakes, own up to them, and learn.

Essential Duties & Responsibilities:

• Manage the full scope of our CRM and email programs – strategy, execution, measurement, and optimization.
• Segment & define audiences inside Salesforce to deliver tailored, customized messages at key points in customer lifecycle.
• Build and manage journeys inside Salesforce Marketing Cloud to address key customer activities – acquisition, activation, engagement & retention.
• A/B test all elements our email & customer communication process including the order, frequency and timing of various email journeys, the content and design of emails, and the segmentation of audiences.
• Build and manage journeys inside Salesforce Marketing Cloud to address key customer activities – acquisition, activation, engagement & retention.
• Create and track relevant KPIs for our email & customer communications programs – conversion rates, click-through-rates, open rates, deliverability, etc.