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Associate Manager, CRM, Strategic Projects Inactive job
74000 - 102500
This job has been closed. You cannot apply anymore.
United States
New York
2 years of experience
Bachelor education
40 hours per week
1001-5000 employees
24 holidays
Dental Insurance
Medical Insurance
Employee Discount
Vision Insurance
Pension Plan
Paid maternity/paternity leave
Salesforce Marketing Cloud
MS Excel
Movable Ink

HelloFresh is looking for an Associate Manager to help us scale our Strategic Projects team. As a key member of a growing team, you will own and manage our largest opportunity, cross brand marketing.

You will be responsible for leading how we design and execute campaigns across multiple channels to market our other brands to former customers. You will have great internal partners to set you up for success. This role will also cover ad hoc strategic projects that push the envelope on what is currently possible at HelloFresh.

Candidates must have a passion for CRM Marketing, a strong analytical drive, and be excited to push the limits.

You will…

  • Develop and execute segmented cross-channel marketing campaigns in Salesforce Marketing Cloud, primarily focused on conversion of former customers (canceled customers).
  • Drive testing to gain channel-level & customer-level insights to improve program efficiency through better customer engagement (and allocation of marketing spend, where applicable).
  • Obsess with automation and building a scalable and repeatable process
  • Responsibility for CRM channels -- majority email, and also touching paid audience management, Direct Mail and potentially more -- owning planning, creative & execution processes.
  • Own audience targeting and quality control -- including but not limited to -- segmentation, merging creative with data to craft personalized campaigns, design and deploy journeys and improve workflows through automation in Salesforce
  • Collaborate with relevant teams (Analytics, Creative, Product, Pricing) to scope new opportunities to improve speed of execution and performance such as landing pages etc.
  • Conduct A/B testing (content, segmentation, subject lines, offer optimization) and the related analysis to improve our strategy
  • Work with brand and creative teams to ensure campaign assets are planned, briefed, and completed on time, supporting increasingly personalized marketing campaigns
  • Diligently work to improve the customer experience in an ongoing way – thinking critically Comfortable with ability to deepdive into performance data and reporting on channel performance, trends and outliers. What works and what doesn’t, with ability to summarize findings and communicate to stakeholders

You are...

  • An incredible operator, passionate about execution, automation, and scaling test winning strategies
  • Detail and process-oriented. We thrive on operational excellence. Comfortable managing multiple projects in a fast-paced, high growth environment
  • Have a can-do attitude and willing to jump in and help where needed in terms of team initiatives
  • Strategic and analytical thinker who is comfortable thinking in terms of short and long-term goals
  • Strong interpersonal skills and can collaborate effectively with relevant teams and people at all levels
  • Excited to automate workflows, tackle problems, and grow our communications to be best-in-class across multiple channels.

You have...

  • Bachelor’s degree – in the field of business or marketing ideally
  • 2-5 years of marketing experience with demonstrated success in CRM marketing from conception to completion (includes campaign setup, segmentation, calendar management, data analysis). Experience with multiple channels -- app push, audience lists, Direct Mail, SMS, email -- is a big plus.
  • Managed or knowledgeable about complex segmentation strategies and audience management
  • At least 2 year of experience with sophisticated analysis and reporting on marketing data and creating insights that translate into business strategy
  • Experience with Salesforce Marketing Cloud or similar software, as well as experience building user journeys
  • Basic -or higher, knowledge of movable ink, ampscript, or other similar technologies, preferred but not required
  • Basic -or higher, knowledge of SQL or other querying languages is strongly preferred

You’ll get…

  • Competitive salary, 401k with company match that vests immediately upon participation, and company equity plan based on role
  • Generous PTO and parental leave of up to 16 weeks
  • Comprehensive health and wellness benefits with options at $0 monthly, effective first day of employment
  • Tuition reimbursement for continuing education
  • Up to 75% discount on subscriptions to HelloFresh meal plans (HelloFresh, Green Chef, Everyplate, and Factor_)
  • Access to 6 different Employee Resource Groups (ERGs) including those for minorities, women, veterans, parents, and LGBTQ+
  • Inclusive, collaborative, and dynamic work environment within a fast-paced, mission-driven company that is growing exponentially year over year

New York Pay Range

$82,000—$102,500 USD

Colorado Pay Range

$74,000—$92,500 USD

40 W 25th St
New York 10010
New York
United States