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Associate, Email Operations Inactive job
The New York Times
This job has been closed. You cannot apply anymore.
United States
New York
2 years of experience
Bachelor education
40 hours per week
1001-5000 employees
10 holidays
Dental Insurance
Medical Insurance
Vision Insurance
Pension Plan
Employee Discount
Paid maternity/paternity leave
Oracle Responsys
MS Office
MS Powerpoint

Our mission is to seek the truth and help people understand the world, a mission that has steered the New York Times through more than 160 years of challenge and change. We believe that great journalism has the power to make each reader’s life richer and more fulfilling, and all of society stronger and more just. This is why talented people choose to work here. This is why discerning readers offer us their time and trust. Our mission and values are essential, and worth fighting for, especially in this moment of profound pressure on the free press. Accordingly, we have set robust and aggressive organizational goals and are looking for highly motivated and talented individuals to help us meet the challenge.

Your Team

You will be joining a team of seasoned email operations specialists who support all marketing email initiatives at the New York Times. We also provide support and expertise to partners across departments, from Advertising, New Products and Ventures and beyond. Our team acts as the technical experts helping to guide and shape planned campaigns and are experts in our email marketing tools.

The Role

Ideal candidates have comprehensive experience in HTML and CSS development, and have worked in similar roles in the recent past. They will also have expertise in end to end email development, everything from coding responsive HTML emails to executing campaigns. Our ideal candidate is innovative, efficient and highly collaborative with an unyielding focus on beating goals through iterative learning. We are looking for someone who can be a thought partner to colleagues across the organization, who is looking to tackle ambitious and highly visible projects. The Associate, Email Operations will report to the Senior Manager, Email Operations and work across missions at the New York Times.


  • Gather requirements, test, prepare and deploy campaigns using Responsys’ platform.
  • Coding is required, so understanding of modern HTML and CSS techniques is a must
  • Maintain best standards and practices for email campaigns, and make recommendations when necessary. You stay on top of the industry trends and actively work to learn more.
  • Accountable for successful, accurate, and on-time deployment of email campaigns
  • Work with stakeholders to refine their strategy and lead the implementation of marketing assets, to ensure optimal campaign performance and support A/B testing initiatives. Proactiveness and responsiveness will be keys to success
  • Troubleshoot and debug collaboratively to resolve coding and/or deployment issues and for active campaigns. Collaboration is what powers our team forward.

Required Experience

  • 2-4 years of email deployment and coding experience (Responsys Preferred)
  • Competency with various browsers + email clients and their HTML/CSS rendering differences
  • Must be detail-oriented, analytical, organized and produce high-quality work
  • Excellent client service approach and ability to meet tight, ad hoc deadlines and multi-task effectively, supporting and delivering on multiple requests
  • Willingness to learn new skills and work in a team environment across multiple locations
  • Ability to work collaboratively as part of a cross-functional team and ability to participate in both technical and non-technical discussions
  • Excellent oral and written communication skills and ability to influence others
  • Strong execution capability with high standards in a rapidly evolving business

Nice to have

  • Familiarity with website content management systems such as Magnolia, Optimizely, BlueKai, etc. a bonus
  • Familiarity with CRM systems and understanding of data analytics
  • Other coding languages like Javascript, Python, Freemarker, BigQuery SQL - we wear lots of hats and so there is always opportunity to use / grow your other skills

The New York Times is committed to a diverse and inclusive workforce, one that reflects the varied global community we serve. Our journalism and the products we build in the service of that journalism greatly benefit from a range of perspectives, which can only come from diversity of all types, across our ranks, at all levels of the organization. Achieving true diversity and inclusion is the right thing to do. It is also the smart thing for our business. So we strongly encourage women, veterans, people with disabilities, people of color and gender nonconforming candidates to apply.

The New York Times Company is an Equal Opportunity Employer and does not discriminate on the basis of an individual's sex, age, race, color, creed, national origin, alienage, religion, marital status, pregnancy, sexual orientation or affectional preference, gender identity and expression, disability, genetic trait or predisposition, carrier status, citizenship, veteran or military status and other personal characteristics protected by law. All applications will receive consideration for employment without regard to legally protected characteristics. The New York Times Company will consider qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local "Fair Chance" laws.

The New York Times
620 8th Ave
NY 10018
New York
United States